Faq's



Booking

When can we get started?!

Since our spots tend to go pretty fast, we normally book 6-9 months out which gives you time to save and plan.

Can we do just branding?

Yes! We offer partial branding which includes the comprehensive research process, logo, brandboard, and access to all file types. You'll get a complete visual toolkit and we'll even sit down with you to talk site strategy or connect with your developer to make sure you're all set.

Can we do just do the site?

We offer a stand-alone website collection for any of our past design clients. If you wanted to start with partial branding this year, you could always come back to have us do your site in the future when you're ready.

How do payments work?

We offer a range of collections based on what you need. There's a 25% retainer to hold your spot on our calendar.  After that, we can split the remainder into 10 even payments. Or, we do the remaining 3 payments during our 3-month long branding project (1 each month). Contact us to learn more about our offerings and let's find the right fit for you!

How do I book you?

Contact us and Kathryn will set up a video call with you to hear more about your business and what your goals are. Then, once we complete the paperwork and the retainer, you'll get access to the homework so you can get started today! 


Branding

What's your style?

Our style is blend of strong and soft. We love to create classic, high-end design, in a custom way. We work hard to make sure even our most personality-filled designs are clean and effective. Each of our projects feels a bit different. The biggest compliment we hear on launches is when people who know you well say, “It's so you!” 

What’s the process like?

It's in-depth & inspiring. We use video calls and online fillable homework in our 3-month long or 1-month intensive full branding process.We dig deep into what your message is and who you want to share it with. Everything we do is designed to amplify your message to your audience! 

We will sketch 30-50 ideas for you and hone in on the top 1 recommendation that will best serve your business goals. After all, you will only have one logo! So, we don't want to overwhelm you with tons of options and take quality, thought, and time away from the logo that will ultimately be yours. We do the work of both creating unique, original ideas for you and culling through them to present you with the strongest options. And, we always refine a bit from there, focusing on any tweaks we need to make for it to appeal to your ideal client!

Should I start a Pinterest board?

Yes, with a little caveat. Start gathering images that describe your ideal client with a curated feeling and color palette. Pin your most defining work and the emotions, accessories, details, spaces, and experiences your dream client is dreaming about. But, be sure to leave off any graphic design, layouts, or logo pins. Our goal is to start with your “why,” not someone else's “what.” Once you start looking at what everyone else is already doing, it's hard not to get your heart set on someone else's brand — and we want you to have your very own, unique and custom look!

Who will I be working with?

We love making things easy for you. So, you'll work 1-1 with just one person throughout the process, Kathryn! We are a small team, with Kathryn & Rebecca working on projects. We love pulling in our favorite stylists, photographers, developers, and copywriters when you need them.

What will I walk away with?

You will receive a complete visual & strategic toolbox: finalized mission statement, visual dictionary, moodboard, brand positioning questions, logo configurations, type hierarchy, Pantone color palette, logo use guide, logo filetypes, brand assets, collateral working files & press ready PDFs, printing guide & spec recommendations, web & SEO optimized site images, site code snippets, Google Analytics and site tree submission to Google Webmaster, website use PDF & training session.


site

What platform do you use?

We love Squarespace.We want to give you tools that will serve you as your business continues to grow. A website can't just be pretty on launch day! It needs to be easy for you to update. We take sites far beyond the style editor features. We customize the style of each content block for a detailed, polished, and ultimately very branded site. We create custom layouts tailored around your story, telling it in the most effective and beautiful way possible.

Can we add a shop or video?

Absolutely! In fact, a shop will be set up into your site — you just have to turn it on. We can style it out to match your new brand as well. We can embed Youtube or Vimeo hosted videos, and it is something you can easily change in the future.

When does my old site go down?

We  recommend keeping your old site up until a week or 2-3 days before launch. We'll put a beautiful coming soon page up with a contact form, mini portfolio, and social media links to make sure your url doesn't skip a beat!

Will my site be easy to update?

Yes! We do a training session on every site we launch. We'll show you and your team how to do everything from uploading galleries or products, how to blog more efficiently and effectively, and how to easily add perfectly styled content. We set up the design so it's easy and flexible on your end as you grow.

Can I keep my email/site hosting?

Your site will be hosted through Squarespace. You're welcome to keep your email hosting, or we're happy to help get you set up on the best email options available.

When will we launch?

We launch 3 month or 1 month after our start date (depending which collection you chose, and assuming all client deadlines are met).  All your homework & dates will be sent to you after booking so you'll have plenty of time to plan. We'll be here for you every step of the way to make your launch impactful & seamless.